Multi-Tasking and Project Management 
For Executive Secretaries, Assistants and Senior Administrators
by Angela Garry







Target Audience
Executive Secretaries, Assistants and Senior Administrators

Course Leader
Angela Garry

Date
July  31 - August 1, 2014

Venue
Amora Hotel
Chiangmai,Thailand




WORKSHOP CONTENTS

Being in the role of Executive Assistant / Personal Assistant / Secretary puts you at the heart of your school.  You are the central cog in the school’s machinery, ensuring that the school runs smoothly and efficiently.  This course is designed to help you move from being great in your job to be being EXCEPTIONAL, and includes sessions on:


  • Your career and continuous professional development;

  • Practical skills including creating presentations, managing email and enhancing your minute-taking skills and how to prepare for yearly appraisals;

  • Soft skills - how to manage conflict and deal with emotions in the workplace;

  • Personality types and traits – spotting yours and others – and how to use this to your best advantage;

  • Leadership skills – how you can take a leading role in your administrative team;

  • Management techniques for organising your time and managing your boss;

... whilst also offering discussion and networking opportunities with colleagues in roles similar to yours.

The course is a mix of direct tuition with both large and small discussion groups. Some practical elements are included so that thoughts and evaluations can be shared and compared.  

Each of the three days contains five hours of tuition, divided into blocks of 1 to 1½ hours.

COURSE LEADER 

Angela Garry is a fully qualified teacher and has worked in administrative roles in England and Ireland since 1991, starting her first role as a Personal Assistant in 1995.  She has been worked in a variety of corporate industries and educational establishments, including three Universities, a government-sponsored employment and training company, and 5½ years as the Principal’s PA at an inner city school for 11-19 yr olds. 

Shortlisted for the UK “Headteachers’ PA of the Year 2010” and “The Times / Hays PA of the Year 2011”, Angela has combined her teaching and PA skills and is now a renowned trainer, running highly successful training / networking events and seminars for PAs and senior administrators across the UK and globally since 2010 through her company, Pica Aurum. She has worked in particular with International Schools’ Headteachers’ PAs since 2012.


Angela is Editor and Writer-in-Chief for the UK’s National Association of Headteachers’ PAs magazine (NAHPA), contributes regularly to three other PA magazines, and is currently writing her first book, “Brave PAs in Education”, due for publication in early 2015.


PROGRAMME/TOPICS COVERED

DAY ONE
Timings Details Learning Objectives

09:30

Arrival, registration and introductions

10:00

‘PA’ should stand for ‘Particularly Ambitious’.  

How many times have you said “Me? Oh, I’m just a PA”. This session looks at the many reasons why you are not ‘just’ anything, and starts to look at your potential for developing yourself and your role.

Looking at Professional Development within the PA role and sowing the seeds for further thought.
11:00

Break

11:30

Practical Issues: Perfect Presentations. Flipchart. Posters. Powerpoint. Prezi. What’s best for which occasion, and what makes a “perfect” presentation?

Identify different types of presentations, software packages, attention to detail, uses of ‘extras’.
12:45


Lunch

14:00

Emotional Intelligence in the workplace. What is Emotional Intelligence, and why it is an essential area to develop as an Executive PA in order to be working effectively with people at all levels of the organisation.

Able to handle emotions in the workplace, and use them to your advantage in your working relationships

15:15

Break

15:45

Discussion session: What are your dreams / aspirations? What’s your 5 or 10 year plan? Where is your role taking you? Your school and your headteacher will almost certainly have a plan for the next few years but have you thought whether you are included in this and in what role? If you dream of XYZ, how are you going to get them?

Thinking positively about the future, developing aims and goals for the next few years in post.
16:50 Closing 10 minutes for reflections


DAY TWO

Timings

Details

Learning Objectives

09:30

Arrival, any housekeeping issues for the day, questions / answers

09:45

Conflict Management. How to handle difficult situations in the workplace – the toxic colleague, the argumentative colleague, the time-waster. How to successfully deal with conflict, whilst keeping your emotions out of it.

Become more able to deal with emotional outbursts whilst remaining calm and professional

11:00

Break

11:30

Practical Issues: Preparing for your appraisal – a session to assist attendees with pulling together a list of their achievements, aims and objectives for a yearly appraisal.

 Able to easily outline achievements in the year, and to narrowing aims and goals

12:45

Lunch

14:00

Practical Issues: Enhancing your minute-taking skills – utilising help from some of the world’s best trainers.

 Tips, hints and tricks on how to improve your minute-taking skills.

15:15

Break

15:45

Does personality affect leadership? Working with different personality styles – interactive session looking at personality types and traits, which ones work well together, how to create a “best fit” between you and your boss personality / leadership style.

 Spot your own personality / identify others’, to determine how best to work with them
16:50 Closing 10 minutes for reflections

DAY THREE

Timings

Details

Learning Objectives

09:30

Arrival, any housekeeping issues for the day, questions / answers

09:45

‘Moving from being a great PA to an Exceptional Assistant’ – onwards and upwards. Some small changes that make a big difference in how we work and how we are perceived.

Highlighting the importance of continuing professional development to move towards excellence

11:00

Break

11:30

Time management: dealing with strains on your time – Including cold callers and how to spot them / what to do with them, and adopting some useful time management techniques.

Giving yourself more time in your day to spend more usefully on the tasks at hand

12:45

Lunch

14:00


Practical Issues: Managing email – dealing with an overflowing inbox; linking emails, task lists and calendar items effectively; handling multiple email inboxes, ‘de-cluttering’; email etiquette.

Making fuller use of Microsoft Outlook and sending ‘better’ emails

15:15

Break

15:45

Developing your leadership skills – what are your strengths and weaknesses? Using your personality traits to successfully lead a team.

Assessing what you need to be a better team leader

16:30

Course Certificates / Photos / Networking time

17:00

 Close


COURSE FEE
Baht 18,500 per participant
The course fee is inclusive of course materials, certificate coffee breaks and lunch


ACCOMMODATION (Amora Hotel, Chiangmai, Thailand)
Baht 1400 per night for a deluxe room (includes breakfast)
The room can be shared with another person.


CONTACT INFORMATION
Workshop Coordinator: Mr. Navin Pawa
E-mail: ksithailand@gmail.com
Phone (Thailand): 081 701 6843; 081 846 5770
(replace '0' with '66' for international calls)


Workshop Reservation Form